Privacy Policy

Last Updated: October 28, 2024

1. Introduction

At Utila-U-Chilla, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

This Privacy Policy applies to all guests and users of Utila-U-Chilla services, including our website, tours, and merchandise purchases. By using our services, you agree to the collection and use of information in accordance with this policy.    

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:
• Contact Details: Name, email address, phone number, and mailing address.
• Identification Information: Passport details or other identification required for booking and legal purposes.
• Payment Information: Credit card numbers and billing addresses processed securely through Square.
• Health and Accessibility Information: Any medical conditions or accessibility needs you voluntarily provide to ensure your safety during the tour.

2.2 Usage Data

We may collect information on how our website and services are accessed and used, including:
• Device Information: IP address, browser type, and operating system.
• Usage Details: Pages visited, time spent on pages, and navigation patterns.  

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.
• Types of Cookies Used:
• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: Help us understand website usage.

3. How We Use Your Information

We use the collected information for various purposes:
• Service Delivery: To process bookings, payments, and provide the requested services.
• Personalization: To customize your tour experience based on your preferences.
• Communication: To send confirmations, updates, and respond to inquiries.
• Safety and Security: To ensure the safety of guests, including sharing necessary information with our tour guide staying on-site.
• Legal Obligations: To comply with applicable laws and regulations.

4. Changes to This Policy

4.1 With Service Providers

We may share your information with third-party service providers who assist us in:
• Payment Processing: Securely processing transactions through Square.
• Tour Operations: Our on-site tour guide will have access to necessary information to provide services and ensure your safety.  

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

5. On-Site Tour Guide and Privacy

During your stay, a tour guide will be present in the same building but in a separate room. We take the following measures to ensure your privacy:
• Separate Accommodations: Guests and the tour guide will have private rooms with secure locks.
• Access Restrictions: The tour guide will not access your room without explicit permission.
• Professional Conduct: Our staff are trained to respect your privacy and personal space.

6. Data Security

We implement appropriate security measures to protect your personal information:
• Encryption: Sensitive data, such as payment information, is encrypted during transmission.
• Access Control: Access to personal information is limited to authorized personnel.
• Data Storage: We store data on secure servers with firewalls and monitoring.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request a copy of the information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt-out of marketing communications.
To exercise these rights, please contact us at rogerpletcher5@gmail.com

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us to remove it.  

9. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the new policy.